Privacy Policy

Effective September 14, 2026. Updated September 24, 2026 to name the analytics, crash reporting and email providers.

noted.app ("noted", "we", "us") is a personal library app for iOS. You save things you want to keep — links you share in from other apps, screen recordings, voice notes, photos, and text — and noted transcribes, summarizes, and files them onto boards for you. Your library is private to your account. This policy explains what data that requires and how it is handled.

What we collect

Account information — your email address, used to sign you in and identify your account.
Content you save — the links, videos, audio, images, and text you choose to add to your library; and everything generated from that content: transcripts, AI summaries and notes, board assignments, and a numeric "embedding" used for search.
Your own notes — text notes, personal notes attached to a saved item, and titles you set.
Subscription status — whether you have an active noted Pro subscription, and when it renews or expires. Payment itself is handled by Apple; we never receive your card details.
Diagnostics — if the app crashes or hits an error, we receive a crash report: the technical stack trace, a trail of which screens and actions preceded it, and your device model and OS version. Crash reports do not include the content of your library.
Feedback — anything you submit through the in-app Feedback form, along with your email so we can respond.
Usage events — events about how the app is used (for example: opened the app, saved an item, an import failed) tied to your account identifier, so we can tell whether the product works and where people get stuck. These events never contain the text of your notes or saved content, and never a full link you saved — at most which platform it came from.

We do not collect your location, contacts, health data, browsing history outside the app, or any advertising identifier. We do not track you across other apps or websites, and we do not sell or share your data with data brokers or advertisers.

How your content is processed

Saving something to your library sends it to a small number of service providers, strictly to provide the app's own features:

Supabase — hosts your account, your library's database records, and the files you save (your own recordings, voice notes, and photos). Data is encrypted in transit and at rest, and every request is scoped by row-level security to your own signed-in account.
OpenAI — transcribes audio and video (Whisper), and generates the summaries, structured notes, and Ask answers you see (GPT-4o and GPT-4o-mini), plus the search embeddings. Content sent for these purposes is used only to generate your results — under OpenAI's API terms it is not used to train their models, and is retained by OpenAI for at most 30 days for abuse monitoring before deletion.
Trigger.dev — runs the background job that fetches and processes a shared link. It handles third-party media only transiently; see below.

A few more services receive limited information that is not your saved content:

PostHog: product analytics. It receives events about how the app is used (for example: opened the app, saved an item, an import failed), tied to your account identifier. These events never contain the text of your notes or saved content, and never a full link you saved. Like any service you connect to, it also sees your IP address in the request.
Sentry: crash and error reports. A report holds the technical stack trace, the screens and actions that led up to it, and your device model and OS version. It does not include your email address, your account identifier, or the content of your library.
Resend: delivers email on our behalf, meaning the confirmation and password reset emails for your account and the emails our in-app feedback form sends us.
Apple and RevenueCat: handle subscriptions. Apple processes the payment. RevenueCat receives your subscription status and an identifier so the app knows whether Pro is active. We never receive your card details.

Your library is private to your account. Nobody else — including us — can browse your saved content through the app. There is no feed, no sharing between accounts, and no public links.

Content from other apps and websites

When you share a link into noted from a platform such as TikTok, Instagram, YouTube, Pinterest, X, or a website, noted fetches that content so it can transcribe and summarize it for you:

For a video, noted does not keep a copy of the video or its audio. Where it can, it works from the platform's own caption or preview data directly; if it does download the video it is only held temporarily, long enough to produce a transcript and read a few still frames, then discarded. Watching a shared video inside noted plays it through the source platform's own player — the view counts for the creator, nothing is re-hosted by us.
For an image post or carousel, noted keeps the post's images so you can view them in your library.
For an article, noted stores the article's text so you can read it in noted, plus a small preview image.
For a podcast, noted retrieves an existing caption/transcript track only; it does not download the audio.
In all cases noted keeps the original link, and "Open original" always takes you back to the source.

What noted keeps for a shared link is its own derived material — the transcript, the AI summary and notes, images or a thumbnail, and (for articles) the article text — stored privately, for your use only. It is never shared, published, or made available to other users. You are responsible for having the right to save the content you choose to add — see the Terms of Use.

Screen recordings, voice notes, and photos that you create and save are kept in full, since they are your own content.

Subscriptions and payment

noted Pro is an optional subscription. Purchases are processed entirely by Apple's App Store; we use RevenueCat to keep track of whether your subscription is active. RevenueCat receives your account identifier and the purchase record from Apple. We never see or store your payment card details.

Data retention

Your library (records and files) is kept until you delete the item or your account.
Crash reports are retained by our crash-reporting provider for approximately 90 days.
Content sent to OpenAI is retained by OpenAI for at most 30 days, then deleted.
Feedback you submit is retained so we have a record of the conversation.

Your choices

You can delete any saved item from within the app, any time. This removes its records and files.
You can permanently delete your account and everything in it from Settings → Delete Account. This immediately and irreversibly removes your account, entries, recordings, transcripts, notes, and boards.
Deleting your account removes your data from noted's own systems. Copies held transiently by service providers (for example OpenAI's 30-day abuse-monitoring window, or crash reports) age out on their own schedule; contact us if you need us to expedite removal from a specific provider.
You can revoke Sign in with Apple or Sign in with Google in your Apple ID or Google account settings — this does not by itself delete your noted account; use Delete Account for that.
You can contact us at any time using the details below with questions about your data.

Children's privacy

noted is not directed at children under 13, and we do not knowingly collect data from children under 13.

Changes to this policy

If this policy changes in a material way, we'll update the effective date above. Continued use of the app after a change means you accept the updated policy.

Contact

Questions about this policy or your data: support@keepnoted.com